Refund policy

Return & Refund Policy

DineStock supplies premium tabletop products exclusively for hospitality and food service businesses. All products are sold by the case.

Due to the commercial nature of our products, all sales are final unless items are damaged in transit or defective.

Freight Damage
All shipments are palletized and shipped via commercial freight (LTL). Any visible damage must be noted at time of delivery with the carrier. Claims for concealed damage must be submitted within 48 hours of delivery.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receipt at hello@dinestock.com with:

  • Order number

  • Description of issue

  • Photos of packaging and product

We will evaluate the claim and, if approved, issue a replacement or credit.

Order Minimum
A $750 minimum order applies to all purchases.